FIRST 8 WEEKS
Starting two weeks after your mattress is delivered, use the handles to rotate the mattress from head to foot. After another two weeks, use the handles to flip your mattress head end to foot end. Repeat this two week pattern for the first two months of ownership. We recommend that you then flip and rotate your mattress alternatively once a quarter to ensure lasting comfort. Check the label of your mattress for full details or give us a call.
FLIP AND ROTATE REGULARLY
To prevent sagging, use a bed frame that has rigid center support, and that supports the head, foot, sides and center of the mattress and box spring. When you use a mattress and box spring in a bedstead with bed slats, use at least three rigid, no-sag slats.
Because staining and water damage void the warranty, we recommend that you protect your mattress surface with our all-cotton mattress and waterproof pads. Vacuum or brush the surface of your mattress, and expose it to air occasionally.
TO REMOVE LIQUID SPILLS
Use towels to blot as much standing liquid as possible. Apply gentle pressure to help absorb the liquid into the towels; do not press the liquid into the mattress.
TO REMOVE DRY SMUDGES
Use an artist’s eraser (available at art supply stores).
TO CLEAN STAINS
Do not introduce more liquid into the mattress or box spring. If using soap and water, use a clean cloth to apply the solution to the stain (cloth should not be too wet). Using a second clean dry cloth, immediately blot the stained area gently. Repeat as necessary to remove or diminish the stain. If using a spray carpet cleaner, spray a small amount of the cleaner directly on the stain. Using a dry clean cloth, immediately blot the stained area gently. Repeat as necessary to remove or diminish the stain. Always let the mattress or box spring dry completely before dressing the bed.
TO PREVENT MILDEW
Mildew can occur as the result of the environment in which the mattress and box spring sit. Mildew is not a warranted defect. Once it occurs, little can be done to stop or remove it. To help prevent mildew from occurring, be sure your mattress and box spring have good air circulation around and under the bed, expose the surface to air occasionally, and brush or vacuum the surface when convenient.
To keep your mattress or box spring clean and free from dust and dirt, bag it but do not seal it shut. Store the mattress on its side - but not on its end. The box spring may rest on its side or on its end. Always be sure to store your mattress or box spring in a clean, dry location.
- Do not smoke in bed or place product near any open flame, including candles.
- Do not allow your mattress to get wet. The filling materials may compress so protect it from water and other liquids.
- Do not place a board between your mattress and box spring. The two are designed as an integrated system to provide you with proper support. The box spring plays an important role.
- Do not remove the law tag label at the end of your mattress or box spring. The tag serves as a means of identification to establish your warranty rights.
- Do not bend your mattress from side to side. You may ONLY bend it from head to foot.
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Orders can be delivered (almost) anywhere in the world. Just ask your sales specialists for an out-of-area delivery estimate. Local delivery charges are included and you're always welcome to pick up your purchase directly from our San Francisco factory.
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